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Shipping and Returns

Please Email regarding all returns


You may return any NOTW non-sale purchase within 30 days of delivery for credit toward products available online or in our retail store. Credit will be granted in the form of a redeemable gift certificate. We’ll e-mail you when we have received your returned item. All purchases of sale items are Final.


Exchanges on all non-sale merchandise are valid for 90 days after the purchase date. In the case of defect, we’ll pay the return shipping as well. All purchases of sale items are final.

How to Return or Exchange an Item

Repack the item along with the original receipt and include written information on whether you require an exchange or issue of credit. We recommend that you return the item using an insured carrier such as FedEx, UPS, or USPS Parcel Post, insuring the item for its full value. Postage fees for the return shipment must be prepaid.