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FAQ

How do I get my local business on NOTW?

Click here to fill out our vendor request form. We would love to have you! 

What forms of payment do you take?

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Do you charge sales tax?

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Do you accept returns or exchanges on sale merchandise?

We are unable to accept returns or exchanges on sale merchandise. Please keep in mind that all sales are final when purchasing items at sale prices.

How do I change or cancel my order?

If you need to change or cancel your order, please e-mail us at info@ournotw.com. 

Do you have a sizing chart?

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Why do you need my email address and phone number?

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What do I do if I receive a damaged or defective item?

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Do you provide tracking numbers after an order is shipped?

Yes, a shipping confirmation email with a tracking number will be sent to you when your order has shipped.

What if I receive the wrong item or an item I didn’t order?

 

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What if I just want to speak to a real person?

Feel free to call us toll free at XXX-XXX-XXXX from 9:30am – 4:30pm Monday – Friday (EST).